At Busy B Toys, we are committed to providing our customers with a safe, reliable and enjoyable shopping experience. As our products are carefully packed and, in many cases, personalised or specially prepared, we follow a strict no-return policy.
Busy B Toys does not accept returns once an order has been delivered.
As opened or used products cannot be reused or resold, products are not eligible for return after delivery.
However, in the unlikely event that a product is received damaged, defective, incomplete, or incorrect due to an issue during transit or fulfilment, the customer must contact Busy B Toys within 24 hours of delivery.
After verification and approval, Busy B Toys may provide a replacement or exchange of the affected product/part, depending on the nature of the issue.
No exchange or replacement will be provided for damage caused after delivery, misuse, improper handling, normal wear and tear, or products that have been assembled/used contrary to the provided instructions.
Customers are advised to carefully inspect the package at the time of delivery.
If the package appears to be tampered with, severely damaged or opened, the customer should refuse to accept the delivery from the delivery partner and immediately inform Busy B Toys.
Busy B Toys will not be responsible for damage caused after successful delivery of the product.
Refunds are not provided as a standard remedy.
Where a product has been received damaged, defective, incomplete or incorrect, Busy B Toys will generally offer a replacement or exchange, subject to verification.
A refund may be considered only in cases where a replacement/exchange is not possible or where Busy B Toys specifically approves a refund.
If a refund is approved, it will be processed only to the bank account provided by the customer. This applies to both prepaid and Cash on Delivery (COD) orders.
Refunds will not be issued in cash and COD refunds will not be returned through the delivery partner.
Once a refund has been approved and initiated, it may take up to 7–15 working days to reflect in the customer’s bank account, depending on the banking/payment system.
Busy B Toys will provide the relevant transaction/reference details once the refund has been initiated.
If an order is marked as delivered but has not been received by the customer, the customer must contact Busy B Toys at +91 9326313102 within 3 days from the date the order was marked as delivered.
Claims raised after this period may not be considered.
Cancellation requests for non-personalised products may be accepted if the request is received before the order is dispatched.
Customers are requested to raise cancellation requests as soon as possible, preferably within 5–6 hours of placing the order, to avoid dispatch and unnecessary logistics costs.
If a cancellation is approved before dispatch, the applicable refund will be processed to the customer’s bank account within 7–15 working days.
If the order has already been dispatched, cancellation will not be treated as a simple cancellation. The shipment may first need to be returned to the Busy B Toys warehouse, and any applicable forward and return logistics charges may be deducted from the refundable amount.
Personalised products cannot be cancelled once the order has been placed.
This is because personalised products are specially prepared or manufactured based on the customer’s requirements and cannot ordinarily be resold.
Placing an order with Busy B Toys constitutes acceptance of the above Return, Refund & Cancellation Policy.
Busy B Toys reserves the right to review each claim individually and determine the appropriate resolution based on the nature of the issue, supporting evidence and circumstances of the order.